If you are having issues redeeming your eGift Card, please review the terms and conditions to confirm it can be used in store. Once confirmed, check the balance of the card to ensure it has sufficient funds. You can do this by entering the eGift card details into the retailer’s balance checker on their website or by calling their support line. If you continue to experience issues, please email your enquiry to our Customer Support Team at: contact@liferewards.bupa.com.au.