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Frequently asked questions

Life Rewards Offers
What are the offers listed in the ‘offers’ section of Life Rewards?
How do I to access the Offers section?
How do I link my Bupa Membership to my Everyday Rewards account?
What’s the benefit of linking my Bupa Membership with my Everyday Rewards account?

What is Life Rewards?
What is Life Rewards?
What are the Life Rewards tiers?

Eligibility and tier information
What are Tiered Rewards?
Do the other members on my Bupa Health Insurance policy get access to tiered rewards or just the primary policy holder?
Who is eligible for Life Rewards?
Do I have to sign up for Life Rewards?
What Bupa Health Insurance policies are eligible for Life Rewards?
How is a Bupa Health Insurance Members tenure calculated for their Life Rewards membership tier?
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Accessing Life Rewards and redeeming offers
How do the other Bupa Health Insurance members on my policy access Life Rewards?
What items can I purchase using a coupon code?
Is Life Rewards part of myBupa or do I need to download a separate app?
Do the other members on my Bupa Health Insurance policy get access to tiered rewards or just the primary policy holder?
Is there a certain browser I should use to access my Life Rewards account?
How do I know what tier I am in?
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Member Profile - What is it and what can I use it for?
What payment methods can I add to my Life Rewards Member Profile?
What is the Member Profile?
What is my Life Rewards eWallet and where can I locate it?
How do I add a credit or debit card to my Member Profile?
Can I remove or transfer my available funds into my bank account?
How does the saved to date calculator work?
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Cashback, Available Funds in your Member Profile and how to use it
What is Cashback?
How do I earn Cashback into my Life Rewards member profile?
What happens to any unspent available funds or eGift Cards in my Life Rewards profile if I cancel my Bupa Health Insurance policy?

eGift Cards - How to purchase, store and access them
What is an eGift Card?
How do I purchase a discounted eGift Card through Life Rewards?
What is a "discounted" eGift Card?
Why Have I Not Received My eGift Cards?
How Can I Find Deleted/Archived eGift Cards?
My eGift Card did not work in store. What can I do?
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Cinema eVouchers - How to purchase and redeem
How do I use a cinema eVoucher to book a ticket online?
How do I purchase a cinema eVoucher?

Restaurant Offers
What Happens After I Complete My Restaurant Purchase?
How do I make a Restaurant purchase?
How do I see which Restaurants are nearest to me?

Online Offers
What’s the benefit of linking my Bupa Membership with my Woolworths Everyday Rewards account?
How do I link my Bupa Membership to my Everyday Rewards account?
How do I to access the Online Offers section?
What are Online Offers?

eShop
Can I Pick Up An Item In-Store?
How Do I purchase an Item from The eShop?
Can I Refund Or Return an Item I Purchased From The eShop?
How Will I Know Once My Order Has Been Dispatched?
I Received Damaged or Faulty Stock Delivered from the eShop. What can I do?
What is the eShop?

Customer Support
How can I contact the Life Rewards Support team?
How do I opt out of Life Rewards communications?
How will the Life Rewards team use my personal information?
Can the Life Rewards support team update my Bupa Health Insurance Policy or contact information?
How do I recommend a partner I’d like to see as part of Life Rewards?
My Life Rewards Tier is incorrect, how do I get it fixed?
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